Refund & Return Policy

We strive to ensure our paper forms are accurately described and carefully packaged before shipment. Please review the policy below regarding returns and refunds.

• Orders are processed and mailed every 2 business days (excluding weekends and statutory holidays).
• Shipping times vary depending on destination and Canada Post or courier delivery schedules.
• Once an order has been mailed, shipping fees are non-refundable.

• Returns are accepted within 14 days of delivery
• To qualify for a return, items must be:
  • Unused and unmarked
  • In clean, resaleable condition
  • Complete and returned with all pages intact

Returns that do not meet these conditions will not be eligible for a refund.

• Upon receipt and inspection of returned items, we will issue a refund for the purchase price of the forms only.
• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Approved refunds are processed to the original method of payment.

Refunds will not be issued if:

• Forms are damaged, written on, altered, or incomplete
• The item was correctly identified, shipped, and received but is no longer needed
• The return request is made outside the stated return period

If you receive:

• The incorrect forms, please contact us promptly. We will arrange a replacement or refund at no additional cost.

1. Email us at arlateam@albertalandlord.org within the return period.
2. Include your order number and reason for the return.
3. We will provide return instructions once your request is reviewed.

• The Alberta Residential Landlord Association reserves the right to request valid identification prior to accepting any products for return purposes. ​​